Smile is a company providing Internet access services, broadcasting digital TV channels, telephony to residents of multi-storey and private houses in Moscow and the Moscow Region, as well as organizing virtual PBXs and video surveillance, developing public wi-fi networks in corporate clients' offices. The geography of the provider's work covers the cities of Balashikha, Zheleznodorozhny, Lyubertsy, Korolev, Dzerzhinsky, Kotelniki, etc.
Since 2016, Smile has been part of the Virgin Connect international group of companies. On the official website of the company (www.smile-net.ru) there is a personal section for subscribers - a personal account. The service was created to remotely monitor the status of a personal account and manage connected options.
Registration in a personal account
Access to the personal account is provided to all customers who have concluded an agreement with the Smile provider for the provision of services for Internet access, connection to digital TV or telephone networks. Login and password to enter the system are issued along with other documents. Online registration on the site is not required.
| Speed | very bad | |
| Availability | very bad | |
| Support | very bad | |
| Price quality | very bad | |
Worst ISP (aka Virgin Connect)
It can only be worse in a remote village. I connected 3 years ago, chose from three operators, one of them was Virgin Connect, having already bitter experience then - I did not tempt fate and my nerves. Connected to Smile. Everything worked fine for a while, then problems and crashes began. Technical support has become impudent, the client is always to blame, and then I found out that Virgin Connect bought the company. In the summer of 2018, work was carried out for almost 2 months, they were fed with "breakfasts" and there were no exact dates for stable work. In my house it turned out that they were monopolists, there were simply no options, and the impudence of this sharashka office knew no bounds. I am the editor of a major publication, I had to take advantage of my position (I often work from home) and kick them. Immediately through social networks, the directors found me and began to apologize (only under the pressure of public outcry did they begin to think about clients). There were no problems for almost 5 months, and now everything is new again. I sinned on the modem, went and bought a modem (no, it was not the modem). Disgusting and vile technical support, the absence of any desire to solve the problem on time (according to the contract within 48 hours). Directly and answer, and here the contract. In general, a solution was found - a local provider came to the house. Never, ever use this provider. Expensive, unreliable, the client is always to blame, well, save your nerves. Hello Richard Branson.
Smile is a Moscow telecom operator that, after nine years of independent existence, has joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote management of services.
Possibilities of a personal account
Customers who have connected a telephone connection, Internet or digital TV with a provider are allowed to conduct transactions on the subscriber's personal account through the Smile personal account, for example:
- View information on the contract and connection.
- Set up auto payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic used (for the Internet service from Smile).
- Extend the use of the service not paid on time for 5 days by activating the "Promised payment" option.
Registration and login to your personal account
The Smile official website allows new subscribers to inform the operator of their interest in its services through an electronic form accessible by the "Connect" button. Filling out the form will not take more than five minutes - the client only needs to specify the name, mobile number and, if desired, email, and also check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.
After the service is connected, the subscriber receives an information card with identification data - a password and a login, which is a pass to Smile's personal account on the provider's website.
All subscribers use a single authorization form, but their credentials differ in prefix. Telephony service users log in using a tel* format login, the TV service user account is protected by a login with the *iptv prefix, no prefix is required for Internet accounts, and the login matches the username for setting up an Internet connection. In addition to the login, the obligatory means of identifying the client for access to the personal account is the password, which is initially issued by the operator, but can be changed on the very first visit to the account.
The rental of related equipment when ordering Smile services is not provided. But, before you connect the Internet through a provider, you can buy a router from company employees. And when choosing the “Internet + TV” package, the subscriber is provided with a set-top box absolutely free of charge. If the client has a cable from another provider that does not have serious damage, you can connect Smile wired Internet at a zero price through it. A new wire and work on its implementation are provided free of charge.
When using the digital Internet tariff plans of Multiservice Networks LLC, the following nuances should be taken into account:
- To pay for Internet services online through Smile in Moscow, there is a standard advance system that involves depositing a fixed amount into the account at the beginning of each month.
- Those who sometimes find it difficult to replenish the balance of their personal account on time can use the "Trust payment" option. It is available for a maximum of 3 nights free of charge on all limited and unlimited plans.
- There is no connection blocking. But you can simply not pay for the provider's services for 3 months. The company does not charge any fines, commissions, etc. for this. After that, you can even spend wired Internet Smile back to the apartment.
- Access to the Internet, suspended for non-payment, is resumed within 2-3 minutes after the funds are deposited into the account.
- To terminate the Smile Internet tariff agreement, you need to call the specialists of the Technical Support Service or contact them through the website.
- To replenish your account, you can use your Personal Account, using the Sberbank Online option, the Yandex Money and Web-Money systems, in the Svyaznoy and Euroset communication stores.
To find out how to connect Smile unlimited Internet to a private house or an ordinary apartment, customers can contact the Technical Support Service by phone around the clock or the Individual Service Group from 9:00 to 22:00, seven days a week. The provider’s employees will tell you how much it costs to connect the Internet, as well as which tariff plans are the most cost-effective for you specifically.
An application for cable Internet connection Smile involves the provision of a personal Personal Account. Through it, you can replenish the balance, receive information on provider promotions, payment statistics, activate options and much more. A forgotten access password can be restored by calling the Technical Support Service. During the conclusion of an agreement with Multiservice Networks LLC for tariff plans for home Internet, each client can optionally activate the service of SMS notifications about the state of the balance.
One of the most reputable domestic providers in the capital region is the Smile company. For many years, this company has been providing telecommunications services to individuals and businesses. "Smile" is engaged in connecting the Internet, digital TV, provides profitable telephone communications, organizes video surveillance systems. In recent years, Smile has been actively developing a virtual PBX and public WiFi networks.
Currently, the company operates in Moscow and the region, but in the foreseeable future, Smile plans to expand the geography of its presence. This can be facilitated by the merger with the largest domestic provider Virgin Connect, which occurred in 2016. After the merger, the quality of Smile's services improved significantly.
smilenet.ru- the official website of the Smile provider
One of the advantages of the provider was the ability to register in the Smile personal account service. The company's clients can use the "Trust Payment" option and receive free information and technical support.
Registration of a personal account
The official web portal of the company "Smile" - smilenet.ru. This is a large resource with a huge amount of useful features, up-to-date information, etc. To log in to the site, thereby obtaining a Smile personal account, the subscriber needs to fill out an electronic form, the link to which is contained under the "Connect" button. The client will spend no more than 5 minutes filling out the document. The following information must be entered in the form:
- mobile number;
- email address.
After receiving and processing the application, the Smile specialist calls the specified phone number and discusses with the potential client the details of the future contract for the provision of telecom services.
Having put his signature under the contract, the user receives the right to a personal account: he is given a memo with a login and password.
http://www.smile-net.ru/orderform- connection request
Login to your personal account
A single login form is provided for all users, but the login prefix varies depending on the type of services provided. So, the logins of telephone subscribers have the prefix tel *, digital television - * iptv. The username of the user using the Internet from "Smile" is completely identical to the username.
The password is given to the client upon signing the contract: the code can be changed at the request of the user during the first login to the Smile personal account.
If the Internet connection was interrupted due to a zero balance, you can use login "1" and password "1" to establish a temporary connection for authorization in the personal account.
Login to your Smile personal account is carried out as follows:
- open the main page of the web portal;
- we find on the left side of the page (the first item of the main menu) the plate "Personal account", click on it;
- Enter your username and password in the login window.
https://user.smile-net.ru— entrance to personal account Smile (Internet)
After completing all the above actions, the full toolkit of the Smile personal account becomes available to us.
Possibilities of a personal account
Users who decide to become Smile subscribers and have access to their personal account receive the following opportunities:
- remote payment for services through web wallets and bank cards;
- full access to personal account information;
- remote amendments to the contract with the company;
- activation/deactivation of services;
- changing the tariff plan;
- access to the "Auto payment" service, which allows you to set up payment in accordance with the wishes of the client;
- the ability to quickly contact the support service;
- informing about new tariffs, promotions and bonuses;
- participation in incentive programs of the provider;
- disconnection of services for the period of departure of the user;
- "Promised payment" service.
In your personal account you can find all the information about the activities of the Smile company, find out the latest news about its services. A special page is devoted to billing for residents of the capital region.
For each service - unlimited Internet, digital TV, WiFi, telephony, video surveillance, PBX - a separate page is provided. In addition, in your personal account you can purchase powerful antiviruses at very affordable prices.
https://lkmobile.virginconnect.ru/newpa_mob/?handler=Login
Personal account mobile communication "Smile"
A separate section is devoted to payment for services. There are many options for depositing funds to a personal account: these are auto-payment programs of Sberbank, and Yandex Wallet, and bank cards, and a trust payment. You can deposit money through Qiwi payment terminals, ATMs or mobile applications of banks.
For telephone subscribers from Smile, a personal account will help you get complete information about tariff plans in Moscow and the region, about the conditions for installing telephones in remote villages and garden associations. In addition, users will be able to familiarize themselves with the features of making long-distance calls and calls abroad.
"Smile" provides residents of the capital region with high-definition digital television. Using the personal account, the user can learn more about the available tariff plans, the connection procedure, the number of channels and payment features.
The company provides excellent opportunities for business: organizations and enterprises are invited to connect inexpensive and reliable Internet, telephone communications. Smile employees will help organize a corporate network in an office center or a video surveillance system at an enterprise. Legal entities can control all services through their personal account without any restrictions.