Smile is a Moscow telecom operator that, after nine years of independent existence, has joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote management of services.
Possibilities of a personal account
Customers who have connected a telephone connection, Internet or digital TV with a provider are allowed to conduct transactions on the subscriber's personal account through the Smile personal account, for example:
- View information on the contract and connection.
- Set up auto payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic used (for the Internet service from Smile).
- Extend the use of the service not paid on time for 5 days by activating the "Promised payment" option.
Registration and login to your personal account
The Smile official website allows new subscribers to inform the operator of their interest in its services through an electronic form accessible by the "Connect" button. Filling out the form will not take more than five minutes - the client only needs to specify the name, mobile number and, if desired, email, and also check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.
After the service is connected, the subscriber receives an information card with identification data - a password and a login, which is a pass to Smile's personal account on the provider's website.
All subscribers use a single authorization form, but their credentials differ in prefix. Telephony service users log in using a tel* format login, the TV service user account is protected by a login with the *iptv prefix, no prefix is required for Internet accounts, and the login matches the username for setting up an Internet connection. In addition to the login, the obligatory means of identifying the client for access to the personal account is the password, which is initially issued by the operator, but can be changed on the very first visit to the account.
| Speed | very bad | |
| Availability | very bad | |
| Support | very bad | |
| Price quality | very bad | |
Worst ISP (aka Virgin Connect)
It can only be worse in a remote village. I connected 3 years ago, chose from three operators, one of them was Virgin Connect, having already bitter experience then - I did not tempt fate and my nerves. Connected to Smile. Everything worked fine for a while, then problems and crashes began. Technical support has become impudent, the client is always to blame, and then I found out that Virgin Connect bought the company. In the summer of 2018, work was carried out for almost 2 months, they were fed with "breakfasts" and there were no exact dates for stable work. In my house it turned out that they were monopolists, there were simply no options, and the impudence of this sharashka office knew no bounds. I am the editor of a major publication, I had to take advantage of my position (I often work from home) and kick them. Immediately through social networks, the directors found me and began to apologize (only under the pressure of public outcry did they begin to think about clients). There were no problems for almost 5 months, and now everything is new again. I sinned on the modem, went and bought a modem (no, it was not the modem). Disgusting and vile technical support, the absence of any desire to solve the problem on time (according to the contract within 48 hours). Directly and answer, and here the contract. In general, a solution was found - a local provider came to the house. Never, ever use this provider. Expensive, unreliable, the client is always to blame, well, save your nerves. Hello Richard Branson.
For several months now I have been eating this cactus called "Smile" and for some reason I am not up to the promised smiles. I joined only because there were not many other options. The Internet is lousy: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several breaks in a day, it can last 2 minutes and 15. Once there were no two days. They said that supposedly something had flooded there and the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 maximum in torrents, pings suck - 100-200 ms - everything lags in games. I've made support requests for this issue several times. Their man came a couple of times, changed the router, measured something lazily for the sake of appearance, said that he did not know what was the matter and left. At first they tried to hang noodles on me that something was wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. In support, they say that they supposedly need to change some equipment, they say, wait for the network to be upgraded and promise nothing more. In general, as soon as the opportunity arises, I immediately fade away from them, I don’t need such a quality for nothing.
I connected their TV, in principle, everything suits, the choice of channels is large, and the television itself does not fail. In which case, you can connect an additional package, I took an educational and a children's package.
Great provider!
On the whole, I like the Smile Internet provider, since I have been using its services for almost a year and there are no particular complaints. Before that, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.
With "Smile" there were no problems from the very beginning. The guys are working fast. They connected me to the Internet on the day of the appeal. I left a request for connection in the morning, and by the evening it was connected to me. They immediately tested it, and only after that I signed a contract for the provision of services.
Convenient personal account on the provider's website, several ways to pay for the Internet, there are bonuses for activity or loyalty. You can also improve or degrade your tariff plan in your personal account. Comfortable.
The internet itself is stable. I have a tariff up to 100 Mbps. It is clear that 100 Mbps is extremely rare. Most often late at night. Usually about 70 Mbps and that's enough for me.
Support is working fine. Not so long ago, the Internet did not work for a day, it turned out that there were problems with the cable. After the call, technicians came and fixed everything. They did not take money for this, they say that repairs are included in the price of the tariff. I was pleased with this level of service.
It's not always stable
Already a few months ago I connected myself to the Internet from the Smile provider. It works, but there are many downsides. Internet speed is not bad, but the connection is often interrupted, conversations with technical support can lead to nothing and you just have to wait. Fortunately, these problems are not critical for me, and I can stay without the Internet for some time, but it's still unpleasant! I would not recommend this provider to my friends, but I wish the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who do not understand anything at all.
Poor quality service!
I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not from the very best side. Firstly, it is impossible to get through to technical support, you have to wait a long time for an answer from a specialist. And if you still call, it turns out that they cannot or do not want to solve your problem. Internet quality also leaves much to be desired. The declared speed simply does not match, which is why it is not comfortable to use the Internet from several devices. In general, I'm thinking about changing the Internet provider, as I would like to take more care of the client.
good internet
I chose this Internet provider for myself on the numerous recommendations of acquaintances and friends. Internet work is one hundred percent satisfied. The quality of the Internet connection is good, does not freeze, fast connection. Normal, reasonable price, pleases. If necessary, I call technical support, I will always help to solve any problem related to the Internet, polite and responsive! Satisfied.
A month ago we connected the Internet of this provider. I chose for a long time from all providers, but I came to the conclusion that "Smile" is more suitable for me in the price category.
There were no problems with the connection. I left a request on their website, on the same day they called me for confirmation, and two days later the masters arrived. Connecting and testing did not take long. The fact is that the Internet of this provider was already in my housing complex, and this simplified the connection. The masters brought a contract for the provision of services. The first month for a new user is free, so there was no need to pay anything right away.
According to my Internet tariff, I have a speed of 200 Mbps. Movies download in HD quality in about 3-5 minutes, that is, the speed is good. But this speed is not always. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night, the speed is generally ideal.
The Internet has never lagged for a month of use, so I have no complaints in terms of the quality of services provided. Let's see how it goes, but I hope that there will be no problems. So far, I am satisfied with the choice in favor of this provider.
unprofessionalism
I use the Internet from the Smile company from the strength of the year 1.5 in Shchelkovo. I am very dissatisfied with the work of this operator. Firstly, my TV set-top box broke down, or rather the remote control for it, in the technical service department they answered me that they don’t have TV set-top boxes yet, and when they do, they will bring it. OK. I call after a certain interval, they answer me that they know, but they were sorted out. Or maybe not, sir? They offered me to buy this stupid prefix myself, but only pay for the setup. Second moment. During the holidays, I often turn off the Internet so that I do not get AP. They didn't have a shutdown feature. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival I will be recalculated. As a result, as it turned out, during my absence, the Internet was turned off for non-payment, when I called, it turned out that they could recalculate, unless the services were provided through the fault of the company. Why deceive. Complete lack of professionalism in my opinion.
Smile is not ADSL)))
Switched to Smile recently. Prior to that, I used the services of an ADSL provider, where there was no such high speed. There were few TV channels, I wanted to expand the review. I connected digital TV, now there are a lot of channels and TV does not disappear. My Wi-Fi router was included in the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. TV works well, I did not notice network failures either. There were no problems with interruptions, but they contacted support several times. The issue was resolved over time.
Completely satisfied.
I would say that this is just an excellent provider. I have been using the services of a smiley provider for several years. And I can say that they always strive to improve themselves in terms of quality and service. Their Internet is excellent and keeps its speed quite well, one hundred megabits are constant and work smartly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. Television is simply of excellent quality, though there are not many channels for me, but not slag, but all the interesting ones have something to watch. Adequate support.